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Customers & Clients

What information do we collect about you?

We collect and process personal information about you in order to provide you with our products and services. Further details of the services are available here.

The personal information may include:

  • Name

  • Address

  • Phone number

  • Bank details

  • Treatment details

How do we obtain the information?

We will collect the information directly from you or from the practitioner whom you have had a treatment from in the Framar Health Complementary Clinic.

How will we use the information? 

We will only use and share your personal information where it is necessary to carry out our lawful activities. The purposes are set out below:  

  • To carry out our contract with you for the provision of our products and services. This may include: 

    • arranging appointments with practitioners

    • sales of products via our mail order service

    • sales of products via our website

If you do not provide us with the requested information, it may not be possible for us to provide these products and services.

  • Where is it in our legitimate business interests to do so without prejudicing your interests, or fundamental rights or freedoms we may process your personal data in the day to day running of our business and to manage our business and financial affairs.  This may include:

    • Loyalty cards

    • IT security

    • Responding to customer enquiries

    • Out of stock customer call backs

    • Monitoring traffic on our website

    • Financial reporting and invoicing

    • Business and disaster recovery 

    • Monitor our premises via CCTV for the purposes of crime prevention

    • Development of our products and services

    • From time to time we may send you information on products and services that may be of interest to you however you can opt out of these updates at any time

    • Investigating customer complaints

Who will we share the data with?

We do not share your personal information with any third parties except practitioners where appropriate unless required to do so to comply with a law, legal process or regulations.

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